Sustainable Media provides quality professional copywriting to businesses and organizations, both large and small, who offer products and services that promote sustainable values. 

 Letter of Agreement: Projects do not commence without a signed Letter of Agreement, receipt of a retainer and signed acceptance of Terms.  

 Quotes: Unless specifically requested by you, all projects are quoted based on flat and firm rates.  The flat rate we quote you includes all interviews, research and incidental out-of-pocket expenses incurred by us while working on your project.  Incidental expenses may include phone, fax,  postage, courier charges, etc.  In the unlikely event a chargeable expense becomes necessary, we will notify you immediately and renegotiate a new rate at that time.  Firm rates mean what  you are quoted is what you will pay!  Unless the scope of your project changes after work begins, your rate won't change. Period. This enables you to plan your budget and adjust it accordingly. It also ensures that if we have to work longer to finish your project we have to cover the cost.  If your project is open-ended, we offer competitive hourly rates. 

Expiration of Quotes: All quotes are valid for 90 days from the date quoted. 

Revisions: All necessary revisions are included in the flat rate quoted for each project provided they are assigned within 15 days of final client approval and do not include fundamental changes in the scope of the project. 

Cancellation of  Services: Upon written or verbal cancellation, the client is responsible for payment on any work done toward the completion of the project based on the percentage of the project completed. Should the client cancel the project following completion, the client is responsible for full payment as per quote of completed project. 

Changes: If verbal or written changes made by the client after work has commenced on the project cause a fundamental change in the scope and nature of the project, the client will be responsible for payment of all work completed to date and Sustainable Media will negotiate a new rate with the client. 

Client Approval: Upon completion of a project, the client is required to sign a written final approval of the work. Upon this written acceptance, the client assumes responsibility for any further processes in which this work is used (i.e. film output, printing, etc. ) Sustainable Media is not responsible for errors occurring in this work or projects related to this work after final written acceptance by the client. We make every effort to ensure copy is free from errors and omissions-including spelling and content- before obtaining your final approval.  Sustainable Media recommends our clients review all copy carefully before signing final approval and before committing it to production. 

Copyrights: The copyright for any creative concepts and copy developed by Sustainable Media shall be automatically transferred to the client upon full payment of services. Sustainable Media reserves the right to use examples of the completed work for the purpose of future publications on copywriting, educational purposes and then marketing Sustainable Media's business. Where applicable, the client will be given any necessary credit for usage of the project elements. 

Invoicing and Payment Collection:  As is standard industry practice, a 50% retainer is required up front for new clients and for projects with a flat rate over $700. Unless otherwise specified, the remaining balance is invoiced upon final client approval of the project and is due net 15 days from the invoice date.  An interest rate of 1.5 % is charged on all accounts that pay later than 30 days from date of invoice. Rush or Sprint job options are charged 35-70% above normal rates. Should a project be cancelled or placed on hold for any reason, the client will be invoiced for work completed to date. Long term projects are invoiced monthly. Exceptions to these invoicing and payment terms are possible.